Details: CK Franchising, Inc. (CKFI) is headquartered in Dayton, Ohio and is the franchisor for Comfort Keepers, a leading franchise network in the in-home care market for seniors and other adults needing care. We are growing and seeking new team members who want to work in a fast paced environment and be a part of our success! We are part of the Sodexo family, the 22nd largest employer worldwide based in Paris, France. We focus on the needs of our employees as we do with our clients. We strive to offer diverse opportunities for professional and personal development that help improve our employees’ quality of daily life. For our employees, belonging to a company present on five continents has many benefits such as mobility opportunities, cultural enrichment and the importance placed on diversity. We are proud that Sodexo received the prestigious 2012 Catalyst Award in North America, honoring exceptional business initiatives that advance women in the workplace. For more information about our service and team spirit visit www.sodexo.com or www.comfortkeepers.com The Manager of Client Care Services position is located in the CKFI franchise support office in Dayton, OH with 10-20% nationwide, overnight travel. Supervision Responsibilities: May supervise members of Quality Assurance staff Position Summary: The Manager of Client Care Services is a clinical resource to the franchise owners to support them in the provision of services to their clients, including companionship, homemaking, personal care, Private Duty Nursing and certain piloted services. Provides support to the franchisees in the areas of regulatory compliance to include: research, development, implementation and training of policies and procedures based on federal and state licensure regulations which may be required in the normal course of doing business. Monitors, analyzes, and reports Quality Assurance audit results. Assists and acts as a resource for related healthcare issues for the organization and keeping the organization on the forefront of new and upcoming legislation and regulations. Essential Functions:1. Must have the following knowledge resources and understanding and ability to communicate and train the following information to franchisees: HIPAA Personal Care and Nursing Standards State Licensure, Accreditation, and Survey Requirements OSHA as it relates to Infection Control/Blood Borne Pathogens, Safety and Emergency Preparedness Franchise Compliance/Quality Assurance Caregiver Training/Competencies Client health issues 2. Designs and develops curricula and materials customized for service provision training requirements. Identifies additional training solutions that enhance caregiver development and performance. Must be able to present training as necessary. 3. Provides support to franchise owners and their staff on care delivery methods and recommends improvements as it relates to companion/homemaking/personal care/private duty nursing services. 4. Serves on cross-functional teams to develop and rollout of new programs, product or services. 5. Participates in the strategic planning of CKFI’s quality improvement and safety program, to include monitoring, analyzing, and reporting Quality Assurance audit results. 6. Updates regulatory standards in CKFI maintained licensure manuals that Franchise Owners may use in their businesses.7. Provides support to Franchise Owners regarding service delivery standards and supports them in their implementation and compliance with regulatory standards. 8. Manages/maintains the Client Care and Service Delivery and HIPAA Policy and Procedure Manuals. 9. Researches (and disseminates as appropriate) current information of relevant regulatory and compliance standards.10. Coaches franchise owners as it relates to resolution of client service complaints and monitors negative client satisfaction survey results.
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