Details: JOB SUMMARYResponsibility of the Franchise Business Consultant is to provide direct operational, business consulting, and marketing support services to assigned franchise partners and stores; continually guide franchise partners and their staffs to uphold Auntie Anne’s Threefold philosophy and operating standards; promote open, caring, respectful relationships between franchise partners and the Corporate Office.ESSENTIAL DUTIES Foster/maintain healthy and honest business relationships that effectively yield results. Respect franchise partners and their teams during all interactions. Visit assigned stores as often as Regional Director designates (typically every 8-10 weeks); provide operational support, review home office updates, measure store compliance, confer with franchise partner on business issues, provide marketing support, etc. Provide collaborative and substantive consulting to maximize sales and profits. Remain current with all aspects of each franchise partner’s business through regular review of: polling/FIDO reports (including loss prevention and product mix), comment cards, mystery shop reports, etc. Protect brand via survey inspections. Report compliance issues during survey inspections in a manner that is consistent with departmental standards. Identify and manage mobility plan stores until they are in full compliance. If franchise partner is unable to meet standards, FBC works with Regional Director and Legal to manage default, sale, and/or termination. Set annual goals for each franchise partner and store. Anticipate franchise partner, manager and crewmember needs, and respond in a timely manner to questions and requests. Influence positive results through regular and effective communications with assigned franchise partners through meetings, telephone calls, follow-up e-mail, etc. as appropriate to maintain and grow relationships outside of the scheduled visits. Keep current with administrative duties and submit required reports in a timely fashion (calendarization, contact management, expense reports, 1:1 agendas, updates, etc.). Provide information to Regional Director, Director of Store Support, and other Corporate Office personnel as they request it, on a timely basis. Represent Auntie Anne’s in all professional dealings. Serve as a liaison/contact person between the Corporate Office, franchisees, vendors, etc. as needed. Participate in all company functions/events as required (Council Meetings, department meetings, Convention, etc.).
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